Ombudsmen at the Crossroads: The Legal Services Ombudsman, by Nick O'Brien,Mary Seneviratne

By Nick O'Brien,Mary Seneviratne

This publication charts the evolution of the felony providers Ombudsman for England and Wales. tested in 1990, it had a statutory remit that explicitly well-known its twin accountability for client dispute answer and democratic responsibility. It used to be changed in 2010 by means of a really diverse kind of ombudsman establishment. The ebook describes how the Ombudsman reconciled its varied roles and the way some distance it succeeded in altering the mentality of the criminal occupation. The authors relate the Ombudsman’s successes and screw ups to present debates dealing with the ombudsman and regulatory group, and spotlight the continued strength of the ombudsman establishment. The ombudsman establishment emerges as a ‘third means’ among the courts and numerous different types of substitute dispute solution, and as an artistic and democratic technique of responding to public complaint.                                                                                                                   

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